Patient Scheduler - Bilingual
Pulse Staffing has bilingual patient scheduling positions available with a top hospital in the Medical Center.
This position is responsible for: handling incoming requests from patients and physicians for various appointment scheduling needs. Educating and communicating to patients or responsible parties arrival times, directions, how to cancel and reschedule an appointment, out of network authorization requirements, referral and authorization requirements and all other necessary information to ensure a positive patient experience.
This is a Monday - Friday 8a-5p position.
Knowledge and Skills
Knowledge of performance expectations in a contact center environment. Medical scheduling and patient registration knowledge.
Understanding patient privacy requirements for protected health information (PHI).
Basic knowledge of best practice standards for customer service and management of customer expectations.
Ability to use a personal computer and EMR software. The ability to listen and record accurate information.
Must demonstrate self-initiated work behaviors, good verbal and written communication skills.
Bilingual, English and Spanish.
High School diploma or GED
2 years of RECENT medical/healthcare experience in a patient registration, contact center, or scheduling position required.